Effective date: 16 September 2026 · Last updated: 16 September 2026
This policy explains what personal data Nyx Markets collects when you visit our website, register for the Nyx Markets Masterclass, book a call or join a programme. It also explains how we use that data and the rights you have over it.
1.Who we are
Nyx Markets ("Nyx Markets", "we", "us") is responsible for the personal data we collect through this website and our Services, and acts as the data controller.
Identity and contact details: your name, email address, phone number and country or time zone.
Registration and application answers: your responses to questions on our registration, booking or application forms. These may include your occupation, experience, goals, availability and how much you are able to invest in education.
Communications: messages, questions and chat you send us, including during live sessions and in community groups.
Purchase information: billing name, billing address and transaction records. Card payments are processed by our payment providers, and we do not store your full card details.
Information collected automatically
Device and usage data: IP address, browser and device type, pages viewed, referring URL, and the time and duration of visits.
Engagement data: whether you attended a masterclass, how long you stayed, whether you watched the replay, and whether you opened or clicked our emails and messages.
Advertising data: cookies, pixels and similar technologies that record how you arrived at our site and whether you registered or booked (see Section 5).
Information from third parties
We may receive information from advertising platforms, such as campaign attribution data, and from the service providers listed in Section 8.
3.How we use your data
To register you for masterclasses and to send you confirmations, reminders, join links and replay access.
To schedule and hold calls, and to assess whether a programme is suitable for you.
To deliver paid programmes, process payments and provide support.
To send you marketing by email, SMS or messaging apps, where permitted (see Section 14).
To measure and improve our website, content and advertising, including building audiences on advertising platforms.
To train our team and maintain quality.
To prevent fraud and abuse, keep our Services secure, and meet our legal obligations.
4.Legal bases (UK & EU visitors)
Purpose
Legal basis
Registering you and delivering sessions and programmes
Contract, or steps taken at your request before entering into a contract
Marketing emails, SMS and non-essential cookies
Consent. For existing customers, legitimate interests where the law allows.
Analytics, improving services, call quality and training
Legitimate interests
Accounting, tax and legal compliance
Legal obligation
Where we rely on consent, you can withdraw it at any time.
5.Cookies & tracking
We use essential cookies to make the site work. With your consent where required, we also use analytics and advertising technologies, including the Meta Pixel and Conversions API and Google tags. These help us understand which ads lead to registrations and let us show relevant ads to you and to similar audiences.
You can manage cookies through our cookie banner (where shown) and your browser settings. You can also adjust your ad preferences in your Facebook, Instagram and Google account settings. Blocking some cookies may affect how the site works.
6.SMS & messaging
If you give us your mobile number and opt in, we will send you reminder and marketing texts, and we may invite you to a WhatsApp group. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
We do not sell, rent or share your mobile number or SMS opt-in consent with third parties or affiliates for their own marketing purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except the service providers who deliver our messages on our behalf.
In WhatsApp groups, your name, profile and number may be visible to other members. WhatsApp's own privacy policy applies to your use of that service.
7.Call & session recordings
Live masterclasses may be recorded and made available as replays. Sales and onboarding calls may be recorded and transcribed for training, quality and record-keeping purposes. We will tell you at the start of a recorded call. If you prefer the call not to be recorded, please tell the team member you are speaking with.
8.Who we share data with
We share personal data only as needed with:
Service providers who process data on our behalf. These cover CRM and marketing automation, webinar hosting, video hosting, scheduling, forms, email and SMS delivery, call recording and transcription, payment processing, and website hosting. This includes GoHighLevel, which we use as our CRM and for landing pages, email and text messaging.
Advertising and analytics partners such as Meta and Google, for measurement and advertising.
Team members and contractors who run sessions, calls and programmes, under confidentiality obligations.
Professional advisers such as accountants and lawyers.
Authorities, where required by law or to protect our rights.
A buyer or successor in the event of a sale, merger or restructuring of our business.
We do not sell your personal data for money.
9.International transfers
Some of our providers are based outside the UK and EEA, including in the United States. Where we transfer personal data internationally, we use appropriate safeguards. These include adequacy decisions, the UK International Data Transfer Addendum, EU Standard Contractual Clauses, and the UK–US Data Bridge where applicable.
10.How long we keep data
Registrant and lead data: up to 3 years after your last interaction with us, or until you ask us to delete it.
Customer and transaction records: 6 years after the end of the relationship, for tax and legal purposes.
Call and session recordings: up to 2 years, unless needed longer for a dispute.
Marketing suppression lists: kept for as long as needed to respect your opt-out.
11.Security
We use appropriate technical and organisational measures to protect personal data, including access controls, reputable providers and encryption in transit. No system is completely secure, so we cannot guarantee absolute security.
12.Your rights (UK & EU)
Subject to certain conditions, you have the right to:
access your personal data;
have inaccurate data corrected;
have your data erased;
restrict or object to our processing of your data, including processing for direct marketing;
receive your data in a portable format (data portability);
withdraw your consent at any time.
To exercise any of these rights, email [email protected]. We will respond within one month.
13.US privacy rights
Depending on your state of residence, for example California, Virginia, Colorado, Connecticut or Texas, you may have the right to:
know what personal information we collect, use and disclose;
access, correct or delete your personal information;
opt out of targeted advertising, and of any "sale" or "sharing" of your personal information as those terms are defined by law.
Some advertising cookies may count as "sharing" under California law. To opt out, email [email protected] with the subject line "Do Not Sell or Share". Where we can detect Global Privacy Control signals, we honour them.
We will not discriminate against you for exercising your rights. You may use an authorised agent to make a request, and we may need to verify your identity before acting on it. If we decline your request, you can appeal by replying to our decision.
14.Marketing choices
Email: click "unsubscribe" in any email.
SMS: reply STOP.
WhatsApp: leave the group at any time, or ask us to stop messaging you.
Ads: manage your preferences in your Meta and Google account settings, or contact us.
After you opt out, we may still send you messages about your account or purchases.
15.Children
Our Services are not intended for anyone under 18, and we do not knowingly collect data from children. If you believe a child has given us personal data, please contact us and we will delete it.
16.Changes
We may update this policy from time to time. The "Last updated" date shows the latest version. If we make significant changes, we will let you know where appropriate.
If you are in the UK and unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ico.org.uk). EU residents can contact their local data protection authority. We would appreciate the chance to resolve your concern first.